Contact Us

Suggestions & Queries

10 Station Parade
High Street Wanstead
London
E11 1QF
admin@raileasy.co.uk

Refunds & Amendments

Refunds and amendments can all be done online. Please Click HERE

All transactions on this site are transacted by Ferries Trains Planes Limited, which is a company registered in England (with company registration number 3067728).

After contacting us, if you continue to have an issue with any purchase from us, you may also use the European Commission’s Online Dispute Resolution (ODR) platform.

Live Running Information

If you want to know whether trains are running on time, or you need help replanning journeys during disruption, please call National Rail Enquiries on 03457 48 49 50.

You can also access information on disruption and live train times by clicking here.

National Rail Conditions of Travel

Your journey is governed by the National Rail Conditions of Travel. Click here for a copy.

Telephone Number and Address

10 Station Parade
High Street Wanstead
London
E11 1QF

Between Monday and Friday 09:30-17:00:
0208 989 3437

Outside these hours please call:
0871 512 2002

Calls to this line are charged at the National Rate of 10p/minute. These charges apply for calls from BT landlines, costs from other networks and mobiles may vary. Telephone lines are open 0700-2000 Mon-Fri and 0800-2000 Sat/Sun and Bank Holidays.

If you call these numbers outside of opening hours you may still be charged.